As the finance and accounting sector is getting transformed, there is a need for new and improved solutions to cater to the challenges of the market. Changing regulations, rising costs, growing customer demands and need for technology advancements, are some of the concern areas. Financial institutions are implementing value added services and introducing new ways to engage customers, however, there is a huge scope of improvement that can only be achieved by an expert. A professional finance and accounting service provider can help the banks, insurance and financial institutions to manage their processes well, while expanding their reach into the global market.
Firstly, it is important to understand that the financial market caters to what all business verticals. This domain caters to:
Accounts: It includes general ledger accounting, bookkeeping, accounts payable, accounts receivable and so on.
Mortgage: It includes pre, during and post mortgage customer support, collections process, bank reconciliation and so on.
Customer Service Customer Service: It includes handling end-to-end customer queries and offering relevant solutions to resolve it. Also, suggesting solutions to meet the requirements of customers is a part of this segment.
Process Improvement: It includes measures to improve the overall process. Process optimization and cost saving is also a part of this segment.
Apart from the regular accounting functions, the financial sector also involves, mortgage and collection process. Loan processing involves a lot of phases, where a loan amount is planned, sanctioned, processed and approved. To do all this in an effective manner, enterprises are implementing innovative solutions in association with their service partner so as to offer the best-in-class services to the end customers. Also, a dedicated team of financial professionals is required to manage it all, timely and efficiently.
The finance function is getting intuitive, interactive and instantaneous by nature and to keep pace with this current state of business, entrepreneurs are enhancing their capabilities.
The accounting and financial services offered by a BPO (Business Process Outsourcing) service provider brings great results to a client’s business. Their measurable and innovative solutions offer guaranteed results and best performance. The third-party vendors offer customized solutions in order to meet the specific requirements of business owners. Having years of experience in process handling and client-servicing, a service vendor brings desired business results. With a global delivery network, service vendors are empowered to cater and serve global clients, financial institutes, banks, etc.
Service vendors offer a wide range of services in the following areas:
• Market research
• Financial planning & management
• Financial research & marketing
• Banking and Mortgage
• SLA management